Privacy & Cookies Policy
This privacy policy is in line with the General Data Protection Regulation (GDPR) and Data Privacy 2018 UK Laws. This policy is effective as of 13 December 2023. This policy is updated when necessary and the latest version will always be published on this page.
If you have any questions or concerns regarding this policy, please contact CH Coaching Ltd directly by email at charmaine[at]chcoaching.co.uk.
What is this Privacy Policy for?
This privacy policy is for this website chcoaching.co.uk and the services provided by CH Coaching Ltd and governs the privacy of its users. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and CH Coaching Ltd. Furthermore, the way this website and CH Coaching Ltd collects, stores and protects user data and information will also be detailed within this policy.
The Website and Coaching Services
This website and CH Coaching Ltd take user privacy seriously and use a proactive approach to ensure the necessary steps are taken to protect the privacy of its users. This website and the services provided to users by CH Coaching Ltd complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Wix.com which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Wix’s privacy policy here for further information ( https://www.wix.com/about/privacy ).
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 2018. Every effort has been made to ensure a safe and secure form submission process but advise users using such processes that they do so at their own risk.
This website and CH Coaching Ltd use any information submitted to provide you with further information about the products/services they offer, to assist you in answering any questions or queries you may have submitted or in the provision of contacted coaching services. Your details are not passed on to any third parties.
The website contact form is provided by WIX.com. You can read Wix’s privacy policy here for further information ( https://www.wix.com/about/privacy ).
The new service user questionnaire is provided by Google.com. You can read Google’s privacy policy here for further information ( https://policies.google.com/privacy ).
What information do we collect and how do we use it?
In the delivery of the website and coaching services, CH Coaching Ltd may gather the following types of information:
-
Enquiries through the website will collect contact details (name, email address) for the purpose of responding to your request for information on the services provided by CH Coaching Ltd. By submitting an enquiry you are consenting for CH Coaching Ltd to contact you in relation to your request only. You will not receive any further contact from CH Coaching Ltd unless you have specifically agreed to further communications.
-
New service user information will collect contact details (name, email address, phone number) and information about the user (age, location, running-related experience, time constraints) relevant to the delivery of the contracted services provided by CH Coaching Ltd.
Retention and removal of personal data
Enquiries made through the website will be retained for one month from the submission of the contact form. Personal data collected from the services delivered by CH Coaching Ltd will be retained for five years from the date the contracted service ended.
Your rights in relation to personal data
The user is legally entitled to access their own personal information held by chcoaching.co.uk and CH Coaching Ltd and request correction or deletion provided this is not outside of the retention timescales outlined in this Policy. Requests should be made in writing to charmaine[at]chcoaching.co.uk and this will be fulfilled within one calendar month of receipt of the request. Proof of identity may be requested to prevent the disclosure of personal information about another user.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites, similar to; Running event/race web sites.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers' website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may, in turn, be saved on your computers hard drive. Users should, therefore, note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard.
Policy last updated: 13 December 2023